I took a phone call at my office the other day from a pleasant sounding young man representing the national office supply store I have a reward card with. He spent a minute of my time reading from a script about the current deals the company had and then asked me if I would place [...]
Who says service is serious? Customer service can be silly too. Take this fun quiz to test your customer service knowledge. You may be a service ace if you both pick the correct answer to each of these ten questions, and understand why these answers are correct.
1. A complaining customer is:
A. Always right
B. Almost [...]
Customer service representatives (CSRs)
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. First point of customer contact for general inquiries like pricing, products, scheduling etc maintain business relation with clients by providing accurate service so as to promote customer loyalty.
CSRs are people employed by [...]
Better Customer Service is Not Optional
Providing better customer service is an obvious competitive strategy that creates the platform to achieve success in your market. For that reason, is is almost unbelievable that customer service is so poor from so many businesses. Most business owners I talk to want to provide better customer service. However, their [...]
What do these companies have in common, Southwest Airlines, Neiman Marcus, Marriot, Disney, and Enterprise Car Rental? They are all customer service pioneers. Each company has forged a new path through their commitment, dedication, and innovations, to become known as leaders in delivering excellent customer service. Serving the customer is more than some fancy words [...]