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	<title>Original Riches &#187; Customer Service</title>
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	<link>http://www.originalriches.com</link>
	<description>Accounting Payroll, Careers Advice, Change Management, Marketing Direct, Small Business, Solo Professional, Venture Capital.</description>
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		<title>Outsourcing Customer Service &#8211; Customer Service</title>
		<link>http://www.originalriches.com/outsourcing-customer-service-customer-service.php</link>
		<comments>http://www.originalriches.com/outsourcing-customer-service-customer-service.php#comments</comments>
		<pubDate>Fri, 27 Aug 2010 13:21:14 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customer]]></category>
		<category><![CDATA[Outsourcing]]></category>
		<category><![CDATA[Service]]></category>

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		<description><![CDATA[
Quite a few organizations hire employees in internal positions such as human resources, marketing, sales, facilities, cafeteria, accounting or security without adequate training in customer service skills. Generally, unless a customer complains or compliments an employee their supervisor typically assumes that everything is being done well and provides positive feedback on their performance review.
 
Customer Services [...]]]></description>
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		<slash:comments>5</slash:comments>
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		<title>Improvement of Customer Service in Retail Businesses &#8211; Customer Service</title>
		<link>http://www.originalriches.com/improvement-of-customer-service-in-retail-businesses-customer-service.php</link>
		<comments>http://www.originalriches.com/improvement-of-customer-service-in-retail-businesses-customer-service.php#comments</comments>
		<pubDate>Wed, 25 Aug 2010 19:37:49 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Businesses]]></category>
		<category><![CDATA[Customer]]></category>
		<category><![CDATA[Improvement]]></category>
		<category><![CDATA[Retail]]></category>
		<category><![CDATA[Service]]></category>

		<guid isPermaLink="false">http://www.originalriches.com/improvement-of-customer-service-in-retail-businesses-customer-service.php</guid>
		<description><![CDATA[
            One of the major reasons businesses fail today is due to poor customer service. When a retail business is born, its main objective is to gain and build a strong customer base. Many businesses today are successful because of this strong customer base. Businesses advertise on radio, television and newspapers all the time. Huge [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Customer Service Training, First Impressions Do Count &#8211; Customer Service</title>
		<link>http://www.originalriches.com/customer-service-training-first-impressions-do-count-customer-service.php</link>
		<comments>http://www.originalriches.com/customer-service-training-first-impressions-do-count-customer-service.php#comments</comments>
		<pubDate>Tue, 24 Aug 2010 18:31:19 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Count]]></category>
		<category><![CDATA[Customer]]></category>
		<category><![CDATA[First]]></category>
		<category><![CDATA[Impressions]]></category>
		<category><![CDATA[Service]]></category>
		<category><![CDATA[Training]]></category>

		<guid isPermaLink="false">http://www.originalriches.com/customer-service-training-first-impressions-do-count-customer-service.php</guid>
		<description><![CDATA[
Customer Service Agents are the frontline staff of the company they are who customers speak with first. Essentially, they are the voice of the company. 
If a Customer Service agent is professional, friendly, and can solve a customers needs, that customer will have a positive impression of the company. This pleasant experience can lead to [...]]]></description>
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		<slash:comments>5</slash:comments>
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		<title>Open a Dollar Store &#8211; Does Your Store Pass the Customer Service Test? &#8211; Customer Service</title>
		<link>http://www.originalriches.com/open-a-dollar-store-does-your-store-pass-the-customer-service-test-customer-service.php</link>
		<comments>http://www.originalriches.com/open-a-dollar-store-does-your-store-pass-the-customer-service-test-customer-service.php#comments</comments>
		<pubDate>Fri, 20 Aug 2010 20:06:01 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customer]]></category>
		<category><![CDATA[Dollar]]></category>
		<category><![CDATA[Open]]></category>
		<category><![CDATA[Pass]]></category>
		<category><![CDATA[Service]]></category>
		<category><![CDATA[Store]]></category>
		<category><![CDATA[Test]]></category>

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		<description><![CDATA[
When you open a dollar store you soon discover there are so many different, yet important aspects to the business.  There are so many responsibilities that must be dealt with on a daily basis that it can be very difficult to get them all covered.  Still other duties might come up weekly or monthly.  Yet [...]]]></description>
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		<slash:comments>5</slash:comments>
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		<title>Assess Your Commitment to a &#8220;Culture of Customer Service&#8221; &#8211; Customer Service</title>
		<link>http://www.originalriches.com/assess-your-commitment-to-a-culture-of-customer-service-customer-service.php</link>
		<comments>http://www.originalriches.com/assess-your-commitment-to-a-culture-of-customer-service-customer-service.php#comments</comments>
		<pubDate>Mon, 16 Aug 2010 10:31:21 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Assess]]></category>
		<category><![CDATA[Commitment]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Customer]]></category>
		<category><![CDATA[Service]]></category>

		<guid isPermaLink="false">http://www.originalriches.com/assess-your-commitment-to-a-culture-of-customer-service-customer-service.php</guid>
		<description><![CDATA[
What is an organization’s “culture?”   It is simply a critical mass of the attitudes and behaviors of its people and groups. The fifteen statements below each reflect an important “cultural” reality impacting customer satisfaction and loyalty.  They have shaped our customer service program&#8217;s success.  Do they shape yours?  How is your customer culture?

1.   T / [...]]]></description>
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		<slash:comments>5</slash:comments>
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		<title>Is The Recession Hurting Your Customer Service ? &#8211; Customer Service</title>
		<link>http://www.originalriches.com/is-the-recession-hurting-your-customer-service-customer-service.php</link>
		<comments>http://www.originalriches.com/is-the-recession-hurting-your-customer-service-customer-service.php#comments</comments>
		<pubDate>Sun, 25 Jul 2010 04:08:22 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customer]]></category>
		<category><![CDATA[Hurting]]></category>
		<category><![CDATA[Recession]]></category>
		<category><![CDATA[Service]]></category>

		<guid isPermaLink="false">http://www.originalriches.com/is-the-recession-hurting-your-customer-service-customer-service.php</guid>
		<description><![CDATA[
I took a phone call at my office the other day from a pleasant sounding young man representing the national office supply store I have a reward card with. He spent a minute of my time reading from a script about the current deals the company had and then asked me if I would place [...]]]></description>
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		<slash:comments>5</slash:comments>
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		<title>Silly Service Has Its Serious Side: Test your Customer Service Knowledge! &#8211; Customer Service</title>
		<link>http://www.originalriches.com/silly-service-has-its-serious-side-test-your-customer-service-knowledge-customer-service.php</link>
		<comments>http://www.originalriches.com/silly-service-has-its-serious-side-test-your-customer-service-knowledge-customer-service.php#comments</comments>
		<pubDate>Sat, 10 Jul 2010 11:50:06 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customer]]></category>
		<category><![CDATA[Knowledge]]></category>
		<category><![CDATA[Serious]]></category>
		<category><![CDATA[Service]]></category>
		<category><![CDATA[Side]]></category>
		<category><![CDATA[Silly]]></category>
		<category><![CDATA[Test]]></category>

		<guid isPermaLink="false">http://www.originalriches.com/silly-service-has-its-serious-side-test-your-customer-service-knowledge-customer-service.php</guid>
		<description><![CDATA[
Who says service is serious? Customer service can be silly too. Take this fun quiz to test your customer service knowledge. You may be a service ace if you both pick the correct answer to each of these ten questions, and understand why these answers are correct. 
&#13;
1. A complaining customer is:&#13;
A. Always right&#13;
B. Almost [...]]]></description>
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		<slash:comments>5</slash:comments>
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		<item>
		<title>Customers Direct Point of Contact &#8211; Customer Service Representatives &#8211; Customer Service</title>
		<link>http://www.originalriches.com/customers-direct-point-of-contact-customer-service-representatives-customer-service.php</link>
		<comments>http://www.originalriches.com/customers-direct-point-of-contact-customer-service-representatives-customer-service.php#comments</comments>
		<pubDate>Thu, 01 Jul 2010 08:20:45 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Contact]]></category>
		<category><![CDATA[Customer]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[Direct]]></category>
		<category><![CDATA[Point]]></category>
		<category><![CDATA[Representatives]]></category>
		<category><![CDATA[Service]]></category>

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Customer service representatives (CSRs)
&#13;
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. First point of customer contact for general inquiries like pricing, products, scheduling etc maintain business relation with clients by providing accurate service so as to promote customer loyalty.
&#13;
CSRs are people employed by [...]]]></description>
		<wfw:commentRss>http://www.originalriches.com/customers-direct-point-of-contact-customer-service-representatives-customer-service.php/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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		<title>Better Customer Service &#8211; Customer Service</title>
		<link>http://www.originalriches.com/better-customer-service-customer-service.php</link>
		<comments>http://www.originalriches.com/better-customer-service-customer-service.php#comments</comments>
		<pubDate>Sun, 13 Jun 2010 03:36:25 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Better]]></category>
		<category><![CDATA[Customer]]></category>
		<category><![CDATA[Service]]></category>

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Better Customer Service is Not Optional
Providing better customer service is an obvious competitive strategy that creates the platform to achieve success in your market. For that reason, is is almost unbelievable that customer service is so poor from so many businesses. Most business owners I talk to want to provide better customer service. However, their [...]]]></description>
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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Customer Service Principles &#8211; Customer Service</title>
		<link>http://www.originalriches.com/customer-service-principles-customer-service.php</link>
		<comments>http://www.originalriches.com/customer-service-principles-customer-service.php#comments</comments>
		<pubDate>Fri, 11 Jun 2010 03:39:07 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customer]]></category>
		<category><![CDATA[Principles]]></category>
		<category><![CDATA[Service]]></category>

		<guid isPermaLink="false">http://www.originalriches.com/customer-service-principles-customer-service.php</guid>
		<description><![CDATA[
What do these companies have in common, Southwest Airlines, Neiman Marcus, Marriot, Disney, and Enterprise Car Rental? They are all customer service pioneers. Each company has forged a new path through their commitment, dedication, and innovations, to become known as leaders in delivering excellent customer service. Serving the customer is more than some fancy words [...]]]></description>
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		<slash:comments>5</slash:comments>
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